FAQ

Navigating the NDIS can be challenging, let us help.

Here are few of the frequently asked questions we get from clients and guardians, if you have a question not found below just email us at enquiries@clearsky.au and we’ll do our best to get it answered.

Have a general enquiry?

The National Disability Insurance Scheme (NDIS) is Australia’s first national scheme to support people living with a significant or permanent disability. The scheme allocates funding for individuals to receive access to reasonable and necessary support required to live a normal, fulfilling life and reach their goals. This support is determined on an individual basis and continues for the remainder of your life.

To be eligible for funding, you must meet the criteria set out by the NDIS such as your age, residency status and current support you receive. You can find out more here on the NDIS website.

You can visit the Am I eligible page to complete a NDIS checklist and see if you might be eligible.

If you think you might be eligible and want to apply:
make a verbal application by calling us on 1800 800 110.
complete an Access Request Form and return it to the NDIS.

If you need help to apply, please contact your local area coordinator, early childhood partner or NDIA office.

You can also apply to the NDIS by calling 1800 800 110 to make a verbal application or complete an Access Request Form found on the NDIS website.

If your child is younger than 9 years and has disability, developmental delay or developmental concerns, they might be able to get support through the NDIS early childhood approach. Within the NDIS early childhood approach, there are different criteria for getting support, depending on whether children are younger than 6 years or aged 6-8 years.

Your child must also be an Australian citizen, permanent resident or holder of a Protected Special Category Visa to get this support.

No. If you are over 65 when the NDIS is rolled out in your location, you will not be eligible for the NDIS.

If you are eligible for supports, the NDIA will assist you to get ready for your plan. You will be contacted by the NDIA or one of their Local Area Co-ordinators to start your transition and they will help you with information. Your next step will be to meet with a planner who will help you to develop a plan specifically to suit your needs. Being prepared and thinking about your needs means you will be able to get the most out of the support plan you design.

The NDIA has tools on their website to help you with this planning process. You can get ready by thinking about what your life and supports you may need before you meet with your NDIS Planner to discuss your goals and your plan. Talk with all the people, family, friends and carers, who support you about what supports you may need and want in your life and what your goals might be.

Your NDIS plan is a document created by the NDIS which contains information about you and your goals. The goals you set for your plan play an important role in identifying what supports you can receive as these should work towards achieving your goals. Your plan is created after your first planning meeting and outlines what support you require and how much funding you have available for those supports.
A service agreement is a legal agreement between you and your service provider/s which outlines the support that will be provided for you under the NDIS. It describes how and when the support will be provided, as well as the costs and the fees you need to pay.

NDIS Local Area Coordinators (LACs) are locally based representatives who can support you in implementing your NDIS plan. This might include assisting you in finding community activities and mainstream services in your local area to help you achieve your goals.

However, they can’t be as hands-on or involved as your support co-ordinator, which is why we highly recommend ClearSky support coordination services to make sure you’re getting the most out of your plan.

After your initial planning meeting where your plan and funds are established, you will have the opportunity to evaluate your plan and make changes at your plan review. Your first plan review will usually happen 12 months after your plan begins.

Your plan review is your opportunity to discuss the supports you have been receiving and make any changes required to reach your goals. Things change over time so it’s important that your plan changes with you too.

Your review can happen either over the phone or face-to-face, whichever is best for you. Appropriately preparing for your plan review will help to ensure you receive the best outcomes for your plan going forward. The team at ClearSky are highly experienced with plan reviews and are more than happy to help prepare you for success at your next review.

Sandra

Senior Manager, Allied Health & Principal Occupational Therapist

Sandra is a skilled Occupational Therapist with 30 years of practice experience in South Australia and Queensland. Sandra’s main areas of interest include mental health, physical (neurological) rehabilitation and working with people across all ages to meet their goals. Sandra has been working in the NDIS sector since 2017 and is a certified CO-OP practitioner. She has also enjoyed working in the aged care sector in her earlier career. Sandra considers herself a Generalist Specialist in Occupational Therapy and particularly enjoys working with other clinicians and providing supervision support. Sandra finds her current role as Senior Manager of Allied Health of a skilled multi-disciplinary team to be the most rewarding part of her job. 

Sandra loves to learn, so after many years out of formal study, she has also completed her Graduate Certificate in Mental Health through Southern Cross University. In her spare time, Sandra loves playing the piano, running with her dog, and cooking.

Dylan

Occupational Therapist

Based in our Gold Coast office, Dylan holds a bachelor’s in Occupational Therapy and is committed to delivering ethical, evidence-based, and person-centred therapy. He strives to ensure each individual feels genuinely understood and supported, tailoring interventions to meet their unique goals and circumstances.

“I’m a thoughtful and dedicated Occupational Therapist who brings a calm and considered approach to my practice. I enjoying supporting teens and adults, but I am passionate about supporting ageing individuals”.

Maddy

Occupational Therapist

Located in our Gold Coast office, Maddy holds a Bachelor’s in Occupational Therapy and a Diploma in Health Science. Maddy utilises a top-down, client-centred approach to support clients live their best lives. Maddy enjoys prescribing all types of assistive technology and loves finding and trialling new equipment to find the right fit for her clients.

“I have experience in community OT from paediatrics to palliative care; however, I am passionate about supporting young adults through to geriatric clients with a range of disabilities and medical conditions. I have experience in NDIS and My Aged Care and take pride in making my clients feel comfortable and heard through my patient, kind and thoughtful manner.”

Jessica

Occupational Therapist

Jessica is an engaging and passionate Occupational Therapist who holds a Bachelor’s in Occupational Therapy and Diploma Health Science. Jessica strives to ensure each client feels understood and supported through tailored interventions that address their unique needs and goals.

Possessing diverse experience across aged care, community-based adult services, and paediatrics, including the facilitation of social group programs across various life stages Jessica has a particular interest in early intervention and in supporting the mental health of adolescents, particularly in the context of childhood development within today’s technology-driven society.

Niala

Occupational Therapist

With a Bachelor’s degree in Clinical Science and a Master’s of Occupational Therapy, Niala brings a strong foundation of knowledge and a deep passion for supporting others on their journey to better health.

Niala has a long history of volunteering and a natural ability to connect with people. She especially loves working with kids, teenagers, and young adults, helping them feel understood, supported, and empowered. Her warm and approachable nature creates a safe, relaxed environment where clients can feel comfortable being themselves. At the heart of her approach is a genuine desire to be a helping hand—someone who walks alongside each client, encouraging them to build confidence, independence, and new skills.

Tenzin

Occupational Therapist

Tenzin is a dedicated and compassionate Occupational Therapist with a Bachelor’s of Occupational Therapy (Honours). He is passionate about providing a client-centred collaborative approach, tailoring interventions to meet each individual’s unique needs and goals, and working closely with families, caregivers, and stakeholders to ensure a supportive and effective therapeutic process.

Tenzin has experience with various ages but with a passion for paediatrics and early adults with emotional regulation and social skills development. Working with a broad range of participants Tenzin has had experience with working with individuals diagnosed with ASD, FASD, GDD, trauma-based delays, ADHD, Gene disorders and intellectual disabilities.

Dhiya

Senior Occupational Therapist & Team Leader

An experienced Senior Occupational Therapist, Dhiya holds a Master’s in Applied Neurosciences and a Bachelor’s in Occupational Therapy. Possessing strong clinical skills in supporting individuals with neurodevelopmental disorders, including autism, ADHD, and developmental delays, Dhiya is experienced in delivering goal-oriented therapy sessions, conducting functional capacity assessments, and writing detailed reports to support NDIS and clinical planning.

Passionate about research and mentorship, Dhiya is experienced in clinical supervision, supporting junior therapists and students with professional growth and reflective practice.

Tasneem Arend – Occupational Therapist

Tasneem

Occupational Therapist

Tasneem holds a Bachelor’s in Occupational Therapy (honours) and has been practising since 2018. Tasneem’s clinical interest has been working with paediatric clients and supporting their families across different settings in South Africa and in Australia. Although Tasneem’s special interest has been with in paediatrics, she has worked across the lifespan in mental health settings and general occupational therapy support including the NDIS space since 2021.

“I love working with children and their supports to collaborate on working towards goals and navigating challenges together. My approach focuses on building on foundation skills that contribute towards building independence.”

Emily

Occupational Therapist

Emily is a dedicated occupational therapist with a passion for helping individuals achieve their fullest potential. With multiple years’ experience in the NDIS space, Emily specialises in creating tailored intervention plans that promote independence and improve quality of life. Emily has supported participants with various diagnoses across the lifespan, including adult mental health participants, paediatrics, neurodevelopmental conditions, physical conditions, assistive technology users and many more. Known for a client-centred approach and a commitment to ongoing professional development, Emily is dedicated to empowering clients through innovative and evidence-based practices.

Madeline

Occupational Therapist

Madeline is a Generalist Occupational Therapist with broad experience across the lifespan, underpinned by a clinical background in neurological upper limb rehabilitation following stroke and TBI, as well as in mental health. Her practice is grounded in a neuro-affirming approach, especially when working with neurodivergent clients, including those with ASD and ADHD, and she is deeply committed to providing inclusive, affirming care for LGBTQI+ individuals.

Madeline brings a high level of expertise in functional capacity assessments and is known for her ability to produce clear, outcomes-focused reports that support robust NDIS applications and successful outcomes in the Administrative Appeals Tribunal (AAT) process. She is particularly skilled at articulating the link between function, support needs, and goals in a way that informs effective planning and advocacy.

Jordan Dunstone –

Jordan

Occupational Therapist

Jordan is an early career Occupational Therapist having graduated from Australian Catholic University in 2024. Jordan has a broad interest in all areas of practice, including physical disability, psychosocial disability, aged care and First Nations health. Stemming from her 5 years of experience as a Support Worker, Jordan firmly believes in putting the FUN in functional and enjoys finding creative solutions to everyday problems.

Based out of our Brisbane office, Jordan employs a collaborative, evidence-based approach, producing holistic and client-centred results. Outside of OT, you can find Jordan trying new recipes in the kitchen, reading or hanging out with her cats.

Katrina

Senior Occupational Therapist & Team Leader

Katrina Scheiwe has worked as an Occupational Therapist for over 18 years and over this time has worked across various fields, such as community and residential aged care, occupational rehabilitation/return-to-work services, vocational rehabilitation and hand therapy.

Possessing skills and experience in WorkCover Qld insurance system and the aged-care sector, Katrina is passionate about assisting people reach their occupational/ functional goals, whether it’s to maximise independence in activities of daily living, successfully participate in hobbies/leisure activities, or returning to employment.

Kasia Barnett – Occupational Therapist

Kasia

Occupational Therapist

Based in our Gold Coast office, Kasia is an Occupational Therapist with a passion for community work and is experienced in servicing regional communities, supporting school-aged children and those with sensory processing difficulties of all ages. She strives to support paediatric participants and their families through trauma-informed, culturally safe, neuro-affirmative and family-centred practice.

“I believe deeply in bringing curiosity, empathy and lived experience to every family I work alongside. I thrive on finding meaningful solutions – especially when things feel complex or messy. I like to tune into the quieter needs, hold space and offer therapy that is grounded, kind and real. I am dedicated to uplifting resilience and meeting people where they are at”.

Penny Moore – Occupational Therapist

Penny

Occupational Therapist

Based in our Brisbane office, Penny brings over 25 years of life experience and compassion to her practice, holding both a Bachelor’s degree in Occupational Therapy and a Bachelor’s in Sports Science. Working predominantly with adults, she thrives on tailoring her expertise to meet her client’s unique needs. 

Whether adjusting to a new diagnosis, recovering from a debilitating injury, or seeking ways to enhance daily life, Penny is committed to empowering her clients to make choices that will help them live their best life.

Simon

Senior Occupational Therapist & Team Leader

Based in our Toowoomba office, Simon has a Bachelor’s in Occupational Therapy (honours), a master’s degree in Advanced Occupational Therapy, and has been practicing since 2010. Simon’s clinical interest is working with adults with psychosocial mental health needs and has experience working across various mental health settings in the UK. Simon has been working in the NDIS since 2021.

Simon Burgess – Occupational Therapist

Cameron

Lead Principal Clinician, Behaviour Support

Cameron is an AHPRA Registered Psychologist who has worked in private practice and public settings, providing behaviour support to NDIS participants presenting with complex needs and extreme risk. Cameron’s extensive experience in Cognitive Behavioural Therapy and workplace fitness have also assisted stakeholders providing support to vulnerable individuals. Cameron is clinical lead for the behaviour support team, providing supervision and tailored mentoring.

Cameron emphasises the importance of working collaboratively and making sure that everyone is on the same page before working out a plan together. “As a Registered Psychologist, I recognise that we are all prone to fall into unhelpful thinking, and I enjoy helping others find freedom in more grounded and realistic ways of approaching life.”

Sandra

Senior Manager, Allied Health & Principal Occupational Therapist

Sandra is a skilled Occupational Therapist with 30 years of practice experience in South Australia and Queensland. Sandra’s main areas of interest include mental health, physical (neurological) rehabilitation and working with people across all ages to meet their goals. Sandra has been working in the NDIS sector since 2017 and is a certified CO-OP practitioner. She has also enjoyed working in the aged care sector in her earlier career. Sandra considers herself a Generalist Specialist in Occupational Therapy and particularly enjoys working with other clinicians and providing supervision support. Sandra finds her current role as Senior Manager of Allied Health of a skilled multi-disciplinary team to be the most rewarding part of her job. 

Sandra loves to learn, so after many years out of formal study, she has also completed her Graduate Certificate in Mental Health through Southern Cross University. In her spare time, Sandra loves playing the piano, running with her dog, and cooking.

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